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LeadingAge North Carolina (LANC) is a state association of not-for-profit senior services providers, of which Twin Lakes is a member.  The LANC Awards Program recognizes and celebrates models of excellence that can serve as inspiration among LANC members.  Since 2000, Twin Lakes has earned over twenty of these prestigious statewide awards. 

This past fall, LeadingAge NC President and CEO, Tom Akins, visited Twin Lakes Community to present Service Excellence awards to several of our superb employees.  Out of 16,000 senior service employees across North Carolina, only sixteen were recipients; five of those recipients work right here at Twin Lakes.  The Service Excellence award honors those in direct service who demonstrate extraordinary talent, expertise and dedication in the provision of exceptional service to residents. Congratulations to Meagan Moravec, Life Enrichment Coordinator in Deacon Pointe Assisted Living, as well as Tamika Tutt-Toomer, Sandra Roberts, Tahisha Ward, and Mignon Ivory, Neighborhood Coordinators in Coble Creek Skilled Nursing and Rehabilitation. These staff members provide consistent excellence and willingly exceed the boundaries of their roles to deliver exceptional care.      

At this year’s spring conference, held at The Grove Park Inn in Asheville, North Carolina, Lauren Cook joined the ranks of award recipients when she was presented with the Excellence in Leadership award.  Lauren, the administrator of Coble Creek Healthcare and Rehabilitation, was recognized for her commitment to professional growth and provision of effective, motivational, and consistent leadership within her team. Lauren’s motivation is deeply embedded in her love and passion for working with older adults. She holds a Master’s degree in Gerontology, is a preceptor for the North Carolina Administrator in Training program, has served on boards of other nonprofit organizations in the broader community, and has been a lead fundraiser for the Alzheimer’s Association.  While her professional development at Twin Lakes has served both her and the community well, she is most inspired by opportunities to improve the quality of life for the residents who live in Coble Creek and to motivate others around her to grow in their own development. Lauren leads the process by which Twin Lakes maintains its accreditation with CARF (Commission on Accreditation of Rehabilitation Facilities).  She also leads our risk management and accessibility assessment processes, as part of the continual improvement efforts at Twin Lakes.  She is a member of Twin Lakes’ senior leadership team and is regularly sought out for advice and input by staff and residents across campus. 

Twin Lakes is grateful for the generous service these staff members provide. Their selfless dedication and gracious investment in the lives of others contribute to the warm environment our residents call home.  

Twin Lakes Community staff members recently collaborated to accomplish the move of all Coble Creek Healthcare and Rehabilitation residents to the new 130,000 square foot, 104 private bedroom facility. Each of five resident neighborhoods contains a nursing station, kitchen, dining area, living room with fireplace, activity space and sunroom. This strategic design invites residents to feel comfortable leaving their room to join others in a larger space, with its own sense of community.  The building is home not only to its residents, but to a host of staff and additional amenities as well.  It boasts of a stunning rotunda, full-service café, chapel, multi-purpose room, spa and salon, kitchen-equipped family room, gift shop, and state-of-the-art rehabilitation gym with a hydrotherapy pool serving both short and long-term needs.  Twin Lakes is one of only 12 rehabilitation centers across the state offering the patented HydroWorx underwater treadmill.  Coble Creek Healthcare and Rehabilitation serves both Twin Lakes residents and the broader community.