Frequent Questions

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+What is a CCRC?

A Continuing Care Retirement Community, CCRC, is a community that provides a continuum of care to older adults under a contract for the life of an individual. CCRCs are sometimes referred to as "Life Plan Communities," or "LPC's." Typically, there are three levels of care offered: Independent Living, Assisted Living, and Skilled Nursing Care. Twin Lakes offers a fourth level with our separate Memory Care facility. Fees, services offered, accommodation choices, and contract options vary with each facility. The N. C. Department of Insurance oversees all CCRCs in the state. Pertinent information regarding all CCRCs in N.C. may be obtained at www.ncdoi.com.

+What makes Twin Lakes different than other CCRCs?

Aesthetically, one visit to our campus reveals the exceptional, beautifully well-manicured, spacious 210 acres that encompass Twin Lakes Community. Financially, our residents have a greater degree of freedom and flexibility than at many other CCRCs. Dining in our restaurants is optional with no requirements whatsoever. Housekeeping service is also optional, not mandatory, which allows our residents to choose this service on a weekly, bi-weekly, monthly basis or not at all. Our fee-for-service contract allows residents to pay only for services they are receiving while in independent living. They do not prepay for higher levels of care they may never need as other types of contracts demand.

+Who owns Twin Lakes Community?

We are not owned by a private company or stockholders. We are governed by a volunteer Board of Directors which serves as a policy-making body and is comprised of residents at Twin Lakes as well as various professionals from the surrounding area. Day-to-day operations are under the direction of our President/CEO. We are a non-profit organization, which means none of our earnings can be used for the benefit of, or be distributed to our directors, officers or other private individuals; profits are returned to Twin Lakes Community for the pursuance of our mission.

+What is your application process?

We have a very simple, friendly application process. Our application fee is $250. Applicants are placed on our priority list in the order in which applications are completed and approved. You retain your place on the list until you become a resident; thus, you may change your date of residency, choice of home(s) or defer admission without losing your place on the list.

+What is my expected 'wait time' for availability?

Twin Lakes Community consistently maintains one of the highest occupancy rates in the industry. However, because we are one of the largest CCRCs in the state offering 422 independent living choices, the wait time is usually not as long as many other communities. The variables of unit turnover and acceptance by someone ahead of you on the priority list determine the wait time.

+How would you describe your residents?

Our residents come from diverse backgrounds, careers, and interests bringing a wealth of experiences and expertise to our community. As a resident stated, "One of the many things that attracted us to Twin Lakes was the diversity of backgrounds of residents and how well they blend."As residents, they choose to take advantage of the abundant opportunities to explore new ventures or continue previous passions which are broad and plentiful. Volunteerism is exceptionally strong at Twin Lakes. Our residents and staff contribute more than 16,000 hours each year in volunteer services to the broader communuity, and Twin Lakes won the North Carolina Award for Outstanding Volunteer Service from the Office of the Governor.

+What is an admission fee?

An admission fee is the one-time acceptance fee or entrance fee that you pay for the home you select at Twin Lakes. The amount of the fee is based on the size of the home you select at Twin Lakes. Some CCRCs refer to this as an entrance or buy-in fee.

+Is the admission fee refundable?

Yes. For villas and apartments the admission fee is refundable in an amount reduced on a pro rated basis for 30 months. After 30 months, no portion of the admission fee is refundable. One-half of the admission fee for Garden Homes is similarly refundable over a 30-month period; the remaining half of the admission fee is fully refundable with no time constraints. The refund is paid to the resident or their estate when the garden home is vacated and resold.

+What are the age requirements for admissions?

An individual or one member of the couple must attain the age of 62 before admission.

+What services are provided as part of the monthly fee?

Services include all utilities other than telephone; basic cable television (residents may contract directly with the cable provider for additional cable services); garbage and recyclable pickup; and Wi-Fi service in each home and campus-wide. Inside and outside maintenance services provide the resident with no homeownership responsibilities. Full-time security staff, landscaping services, all exercise classes in our comprehensive Thrive wellness program, a nurse’s clinic, and 24 hour in-house medical response are also included.

+Is there a required meal plan?

No. Having no mandatory meal plan gives Twin Lakes residents the pleasure and flexibility of enjoying one of the area’s many diverse restaurant choices or their own home cooking. Twin Lakes offers two dining options on campus. Residents pay only for the meals they choose to eat here. Tipping is not permitted for any service provided at Twin Lakes.

+Do I pay property taxes?

Because you own a contract of services at Twin Lakes rather than a deed to a home you do not pay property taxes.

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